AVUS worldwide claim services
AVUS worldwide claim services

About AVUS Group

Our service offer

includes the investigation and evaluation of losses, claims handling and recovery action in personal injury cases, property and casualty claims as well as financial claims in over 150 countries.

Our team

speak over 30 languages, have a history of many years of experience in legal work and uses customised digital technologies.

Our clients

are insurance and reinsurance companies, national insurers‘ bureaux and guarantee funds, insurance brokers, social security insurers and local authorities, as well as transport, leasing and car rental companies, car manufacturers and retailers, etc.

Our credentials

come from clients we have served for decades – regional enterprises, public-sector institutions and multinational corporations.

Cooperation partner



We help you save time and money

What is exceptional for you is normal for us. Thanks to our experts, processes and IT infrastructure, we are able to handle your foreign claims quickly and cost-efficiently. We coordinate all parties, such as loss adjusters, lawyers or garages. We take the burden off your administration staff to optimise your claims expenditure.


We offer a worldwide service

You cover losses incurred in countries in which you are not represented? With our worldwide network we handle claims in over 150 countries – via a central point of contact for all claims, if requested.


We are specialised in claims handling

Our independence safeguards your interests. We are neither brokers nor insurers, we do not underwrite insurance. We do not have any cross-ownerships with insurance companies, insurance brokers, IT service providers, loss adjusters or garages.

Our Philosophy

Without frontiers

The transport of passengers and goods does not stop at national borders. This applies not only for Europe but worldwide. Being one of the largest service providers for international claims handling, AVUS represents your interests. Across all national and cultural borders. With commitment and expertise. And with utmost loyalty.

AVUS - unsere Philosophie

Our History

AVUS Geschichte

After the Second World War Josef Pscheidl (1921-2007) founded a company which was specialized in transportation of goods between the occupation zones in Austria. The transport company grew rapidly. However, frequent road traffic accidents resulted in significant losses. The insurance cover sums were simply too low. Other transport companies had to face the same situation. Josef Pscheidl saw this market niche and founded the „Allgemeine Versicherungs-, Unfall- und Schadensberatungsbüro“, or „AVUS“, in 1960. As the motorization in Europe advanced he started together with his son Dr. Dieter Pscheidl to create an international network which more and more concentrated on cross-border claims handling. Already by the end of the 1960-ies several large insurance companies entrusted their international claims to AVUS. The business model proved itself in the long run. In the following decades the network was expanded all over Europe and beyond.

Environmental protection and sustainability

At AVUS, we strive to provide our high-quality services in a manner that minimizes our potential impact on the environment. In our operations and decision-making, we comply with all relevant environmental regulations and strive to avoid pollution. We apply best environmental practices in everything we do as we want to help leave an intact environment for future generations.

We are convinced that environmental protection cannot be viewed and solved in isolation. There are three pillars that must be taken into account: Ecology, Economy and Sociology. Thus, when we address environmental protection issues, we also consider the social and societal impact of our actions as well as the economic implications.

AVUS aims to be a role model by encouraging other companies and people to act in an environmentally conscious and socially responsible manner.

our policy is therefore:

  • to consider environmental aspects as well as social and economic impacts in all decisions and activities
  • to design our work processes in such a way that negative impacts on the environment are kept to a minimum
  • minimize energy and water consumption and conserve natural resources. Wherever possible, we rely on the use of renewable energies
  • to reduce business travels as far as possible; if a business travel is necessary, we will choose an environmental-friendly means of transportation
  • to reduce work commutes through home office arrangements.
  • selecting our business partners also from the point of view of their environmental protection activities
  • as far as possible, to purchase products and services that have the least impact on the environment
  • minimize our waste as much as possible and recycle whenever possible
  • to inform our employees in the sense of our environmental protection policy and to encourage them to act in an environmentally conscious manner
  • to communicate our environmental commitment to customers, clients and the general public
  • to take responsibility towards the present and future society

Code of Conduct


At AVUS, our commitment is to provide exceptional international insurance claims services with integrity, transparency, and respect. This Code of Conduct outlines the values and principles guiding our actions and interactions, both internally and externally.

1. Integrity and Honesty

  • We act with the utmost honesty in all our dealings, ensuring that all information is accurate and transparent.
  • We avoid conflicts of interest and act with fairness and impartiality.

2. Respect and Fair Treatment

  • We treat every individual, whether they're colleagues, clients, or partners, with respect and dignity.
  • We do not tolerate any form of discrimination, harassment, or bullying.

3. Professionalism

  • We consistently uphold professional standards, delivering high-quality services to our clients.
  • We engage in continuous professional development, ensuring our skills and knowledge remain current.

4. Confidentiality

  • We understand the importance of safeguarding sensitive information and maintain the strictest levels of confidentiality.
  • Personal and financial data of our clients are protected and are only shared with authorized personnel and for legitimate business purposes.

5. Compliance with Laws and Regulations

  • We adhere to all local, national, and international laws and regulations, especially those pertaining to insurance claims and financial transactions.
  • We seek to understand and respect the rules and standards of every country where we operate.

6. Transparent Communication

  • We promote open and transparent communication within our organization and with our clients.
  • All communications, whether verbal or written, are conducted clearly, professionally, and responsibly.

7. Environmental and Social Responsibility

  • We recognize our responsibility to the environment and the communities we serve.
  • We adopt sustainable practices where feasible and engage in activities that support community well-being.

8. Accountability and Responsibility

  • All employees and stakeholders are responsible for upholding this Code of Conduct.
  • We encourage reporting of any suspected breaches of this Code without fear of retaliation.

9. Continuous Improvement

  • We consistently evaluate and improve our processes, ensuring that we continue to meet the evolving needs of our clients and stakeholders.
  • We welcome feedback and consider it vital for our growth and improvement.

10. Partnership and Collaboration

  • We value our partnerships and collaborations, ensuring they align with our values and Code of Conduct.
  • We work closely with our partners to ensure mutual respect and beneficial outcomes for all parties involved.

Reporting and Enforcement

Employees are encouraged to report any concerns or breaches of this Code of Conduct to their immediate supervisors or through designated reporting channels. AVUS is committed to thoroughly investigating any reported issues and taking appropriate action. Retaliation against anyone reporting concerns in good faith is strictly prohibited.

This Code of Conduct may be periodically reviewed and updated to reflect the changing needs and values of our organization.

Modern Slavery Statement


AVUS recognizes the profound implications of modern slavery and human trafficking. With our expansive network across Europe and our significant engagement with insurance companies and social security institutions, we are deeply committed to ensuring that our business activities are free from all forms of modern slavery. This statement outlines the steps we are taking to mitigate the risk of modern slavery within our organization and our wider supply chain.

Our Commitment

  • Awareness and Training: AVUS is committed to educating our staff and business partners about the risks of modern slavery. Training sessions will be conducted to ensure our team can identify the signs of modern slavery and know the appropriate actions to take if they suspect it's taking place.
  • Risk Assessment: We regularly assess our business and supply chain to identify areas where there might be a risk of modern slavery. This involves a thorough review of our operations, particularly in regions or sectors where the risk is perceived to be higher.
  • Due Diligence: Our procurement process involves rigorous vetting of potential suppliers and business partners. This helps ensure that we are working with entities that share our commitment to human rights and ethical business practices.
  • Reporting Mechanism: We have established clear reporting mechanisms for our employees and stakeholders to report any concerns related to modern slavery, ensuring anonymity and protection for those raising concerns.
  • Audits: Periodic audits are conducted to ensure that our internal processes, as well as those of our key suppliers, are in line with our commitment to preventing modern slavery.

Our Expectations

AVUS expects the same high standards from all its contractors, suppliers, and business partners. We require that they adhere to our values and ensure that their businesses are free from practices that involve or support modern slavery. As part of our contracting processes, we include specific prohibitions against the use of forced, compulsory, or trafficked labor, or anyone held in slavery or servitude, whether adults or children.

Review & Improvement

This statement will be reviewed regularly and may be updated to reflect any changes in our operations or the regions in which we operate. We are committed to enhancing our procedures and ensuring we remain vigilant against the ever-evolving risks associated with modern slavery.


AVUS understands the significance of its role in combating modern slavery. With our international presence and commitment to ethical business practices, we stand firm against any form of exploitation. We are dedicated to continuous improvement in this area, ensuring a safe and ethical environment for all who engage with us. This statement has been approved by the senior management of AVUS.

Human Rights Policy


AVUS, as an international entity with a vast presence across European countries, deeply respects and promotes human rights in all our business operations. Upholding the principles of the United Nations Universal Declaration of Human Rights and other recognized standards, we are committed to ensuring the rights, dignity, and equality of every individual associated with our company.

1. Non-Discrimination and Equality

AVUS firmly stands against any form of discrimination based on:

  • Sex, race, color, ethnic or social origin, genetic features, language, or nationality.
  • Religion, belief, political or any other opinion, or membership of a national minority.
  • Property, birth, disability, age, or sexual orientation.

We foster an inclusive environment where all employees, partners, and clients are treated with fairness, respect, and dignity.

2. Freedom of Association and Collective Bargaining

AVUS recognizes and respects the rights of employees to:

  • Freely associate and form or join trade unions of their choice.
  • Engage in constructive dialogue and collective bargaining, to protect their rights and advance their interests.
3. Rejection of Forced or Compulsory Labor

Aligned with our commitment against modern slavery:

  • We strictly prohibit the use of forced or compulsory labor in any form within our operations.
  • We expect our business partners and suppliers to share this commitment, ensuring their operations are also free from such practices.
4. Abolition of Child Labor

AVUS is resolute in its stand against child labor:

  • We do not employ individuals under the legal working age in any country where we operate.
  • We also expect our business partners and suppliers to adhere to this principle, ensuring the well-being and rights of children.
5. Elimination of Employment and Occupation Discrimination

At AVUS, every employment-related decision, from hiring to advancement, is based on merit, qualifications, and abilities. We:

  • Ensure that no employee or applicant faces discrimination in employment or occupation.
  • Promote diversity and equal opportunities in all our business processes.
6. Safe and Healthy Working Environment

The health and safety of our employees are paramount:

  • We continuously monitor, review, and improve our workplace safety standards.
  • Training sessions, safety protocols, and emergency drills are regularly conducted to ensure the well-being of our employees.
  • We also expect our partners to uphold similar standards, ensuring safe and healthy conditions for all their workers.

Implementation and Accountability

All AVUS employees and stakeholders are expected to uphold this Human Rights Policy. Regular assessments and audits will be conducted to ensure the principles are consistently upheld. Employees and stakeholders are encouraged to report any concerns or violations of this policy. AVUS ensures that any concerns will be treated confidentially and investigated promptly.


Guided by the principles of the United Nations and other globally recognized standards, AVUS remains steadfast in its commitment to human rights. Through transparency, continuous monitoring, and an unwavering commitment to our core values, we aim to make a positive difference in the lives of all those we touch.