includes the investigation and evaluation of losses, claims handling and recovery action in personal injury cases, property and casualty claims as well as financial claims in over 150 countries.
speak over 30 languages, have a history of many years of experience in legal work and uses customised digital technologies.
are insurance and reinsurance companies, national insurers‘ bureaux and guarantee funds, insurance brokers, social security insurers and local authorities, as well as transport, leasing and car rental companies, car manufacturers and retailers, etc.
come from clients we have served for decades – regional enterprises, public-sector institutions and multinational corporations.
The transport of passengers and goods does not stop at national borders. This applies not only for Europe but worldwide. Being one of the largest service providers for international claims handling, AVUS represents your interests. Across all national and cultural borders. With commitment and expertise. And with utmost loyalty.
After the Second World War Josef Pscheidl (1921-2007) founded a company which was specialized in transportation of goods between the occupation zones in Austria. The transport company grew rapidly. However, frequent road traffic accidents resulted in significant losses. The insurance cover sums were simply too low. Other transport companies had to face the same situation. Josef Pscheidl saw this market niche and founded the „Allgemeine Versicherungs-, Unfall- und Schadensberatungsbüro“, or „AVUS“, in 1960. As the motorization in Europe advanced he started together with his son Dr. Dieter Pscheidl to create an international network which more and more concentrated on cross-border claims handling. Already by the end of the 1960-ies several large insurance companies entrusted their international claims to AVUS. The business model proved itself in the long run. In the following decades the network was expanded all over Europe and beyond.
At AVUS, we strive to provide our high-quality services in a manner that minimizes our potential impact on the environment. In our operations and decision-making, we comply with all relevant environmental regulations and strive to avoid pollution. We apply best environmental practices in everything we do as we want to help leave an intact environment for future generations.
We are convinced that environmental protection cannot be viewed and solved in isolation. There are three pillars that must be taken into account: Ecology, Economy and Sociology. Thus, when we address environmental protection issues, we also consider the social and societal impact of our actions as well as the economic implications.
AVUS aims to be a role model by encouraging other companies and people to act in an environmentally conscious and socially responsible manner.
our policy is therefore:
At AVUS, our commitment is to provide exceptional international insurance claims services with integrity, transparency, and respect. This Code of Conduct outlines the values and principles guiding our actions and interactions, both internally and externally.
1. Integrity and Honesty
2. Respect and Fair Treatment
5. Compliance with Laws and Regulations
6. Transparent Communication
7. Environmental and Social Responsibility
8. Accountability and Responsibility
9. Continuous Improvement
10. Partnership and Collaboration
Reporting and Enforcement
Employees are encouraged to report any concerns or breaches of this Code of Conduct to their immediate supervisors or through designated reporting channels. AVUS is committed to thoroughly investigating any reported issues and taking appropriate action. Retaliation against anyone reporting concerns in good faith is strictly prohibited.
This Code of Conduct may be periodically reviewed and updated to reflect the changing needs and values of our organization.
AVUS recognizes the profound implications of modern slavery and human trafficking. With our expansive network across Europe and our significant engagement with insurance companies and social security institutions, we are deeply committed to ensuring that our business activities are free from all forms of modern slavery. This statement outlines the steps we are taking to mitigate the risk of modern slavery within our organization and our wider supply chain.
AVUS expects the same high standards from all its contractors, suppliers, and business partners. We require that they adhere to our values and ensure that their businesses are free from practices that involve or support modern slavery. As part of our contracting processes, we include specific prohibitions against the use of forced, compulsory, or trafficked labor, or anyone held in slavery or servitude, whether adults or children.
Review & Improvement
This statement will be reviewed regularly and may be updated to reflect any changes in our operations or the regions in which we operate. We are committed to enhancing our procedures and ensuring we remain vigilant against the ever-evolving risks associated with modern slavery.
AVUS understands the significance of its role in combating modern slavery. With our international presence and commitment to ethical business practices, we stand firm against any form of exploitation. We are dedicated to continuous improvement in this area, ensuring a safe and ethical environment for all who engage with us. This statement has been approved by the senior management of AVUS.
AVUS, as an international entity with a vast presence across European countries, deeply respects and promotes human rights in all our business operations. Upholding the principles of the United Nations Universal Declaration of Human Rights and other recognized standards, we are committed to ensuring the rights, dignity, and equality of every individual associated with our company.1. Non-Discrimination and Equality
AVUS firmly stands against any form of discrimination based on:
We foster an inclusive environment where all employees, partners, and clients are treated with fairness, respect, and dignity.2. Freedom of Association and Collective Bargaining
AVUS recognizes and respects the rights of employees to:
Aligned with our commitment against modern slavery:
AVUS is resolute in its stand against child labor:
At AVUS, every employment-related decision, from hiring to advancement, is based on merit, qualifications, and abilities. We:
The health and safety of our employees are paramount:
Implementation and Accountability
All AVUS employees and stakeholders are expected to uphold this Human Rights Policy. Regular assessments and audits will be conducted to ensure the principles are consistently upheld. Employees and stakeholders are encouraged to report any concerns or violations of this policy. AVUS ensures that any concerns will be treated confidentially and investigated promptly.
Guided by the principles of the United Nations and other globally recognized standards, AVUS remains steadfast in its commitment to human rights. Through transparency, continuous monitoring, and an unwavering commitment to our core values, we aim to make a positive difference in the lives of all those we touch.